We continually improve our security systems and invest time and resources in making sure that your data and information are kept secure. We only contract with third parties if they can demonstrate that they hold the same (or higher) security standards as we do. Because we don’t want any loose ends, we also train our employees to be privacy-savvy and to know how to safeguard your information and data.
Why do we want to collect your information, anyway? At Pinnacle 21, we believe that there’s always room for improvement. That’s why we care about collecting your information: we want to know how our clients interact with our products so we can figure out which features they love and which ones need to be perfected, what capabilities they’d like our products to have, which features they don’t really use, etc.
We will always allow you to choose how much Personal Information you want to share with us, and you will even have the option to direct us to delete any Personal Information we have ever collected about you from our records. However, keep in mind that some of our products’ functionalities might be limited, or not work, if you decide not to share some of your Personal Information.
Examples of the Personal Information we might collect when you use our website or Pinnacle 21 Community include:
Some of the types of Non-Personal Information we might collect when you use our website or Pinnacle 21 Community include:
If you’re wondering why we bother to collect all this information in the first place, here are some examples of what we may do with it:
Sometimes sharing is not caring, and we care. We care about your privacy and the privacy of your company. For that reason, we will not sell or disclose your Personal Information to third parties for their own marketing purposes. The only times that we might need to disclose your Personal Information to third parties are:
Your Non-Personal Information, on the other hand, may be disclosed to our clients, business partners, independent contractors, investors, potential buyers, or other third parties, but only after it has been de-identified and grouped with information about other consumers so that it is anonymous. This means that this information cannot, under any reasonable circumstances, be used to personally identify you.
Pinnacle 21 Enterprise is a cloud hosted, fully managed, validated, and supported data standardization pipeline. In 2011, we created this game-changing product that has become the life science industry’s universally adopted platform. By using our unique Software-as-a-Service solution, you can make sure that the clinical and pre-clinical data you submit to FDA and PMDA is in a standardized format that will comply with their requirements, so your approval process is efficient and trouble-free. Our use of information collected through Pinnacle 21 Enterprise and/or its related services is governed by the Pinnacle 21 Enterprise agreement (or equivalent agreement) between Pinnacle 21 and your business or employer.
Pinnacle ID gives you the opportunity to sign up for an account with Pinnacle 21. We created Pinnacle ID as a way to stay connected with our users and clients, get to know them better, and offer them exclusive benefits. Although you are not required to create a Pinnacle ID account in order to use any of our products, doing so has many benefits, such as:
If you want to register for Pinnacle ID, click here.
Last updated: January 1, 2021
The only Personal Information we may collect (and store) when you download Community is:
Whether you have signed up for Pinnacle ID or not, your GUID will be tied to reports containing information about:
Examples of non-Personal Information we may collect when you download Community are:
We do not knowingly collect Personal Information from users under 18 years of age, and we do not authorize users under 18 years of age to use our services. If we learn that we have accidentally collected Personal Information from a person under the age of 18, we will promptly delete that data from our systems.
How we use the information we collect when you download Community depends on whether you have signed up for Pinnacle ID or not.
If you have not signed up for Pinnacle ID, we may use your information to:
If you have signed up for Pinnacle ID, we may also use your information to:
We may disclose your information to third parties under the following circumstances only:
We may disclose other information we collect after we have de-identified it and anonymously grouped it with information we collected about other users so that it cannot be used to identify you. We may choose to share that de-identified, anonymous information with our clients, business partners, vendors, investors, potential buyers of our company, and other third parties if we believe that such disclosure is necessary for our business purposes or to make sure that Community is performing like we expect it to. This de-identified, anonymous information cannot be used to re-identify you.
Safeguarding your information is a significant priority for us. For example, we use Secure Socket Layer encryption technology to protect Personal Information, and firewalls to help prevent external access into our network. However, keep in mind that, despite our best efforts, data transmission over the Internet and data storage can never be 100% secure.
If our Website links to or integrates with third party websites, services, or apps, we will not be responsible for their data privacy and security practices or policies. Please review their privacy and security policies if you want to know how such third parties use and protect your information.
If you would like to delete, update, or access the Personal Information we have collected from you, and/or deactivate or delete your Pinnacle 21 account, you can send an email to firstname.lastname@example.org. Once we have verified your request, we will make reasonable efforts to comply with it, unless we have a legitimate interest in retaining your Personal Information as permissible under applicable law. If we do retain your information pursuant to a legitimate interest of Pinnacle 21, we will only continue to use your information in furtherance of this legitimate interest. We also reserve the right to limit or decline repeated, abusive, harassing, or otherwise unreasonable requests.
Questions? Comments? Suggestions? We want to hear from you!
Phone: +1 (888) 507-2270
Mail: Pinnacle 21 LLC, 1777 Sentry Parkway W, VEVA 17, Suite 405, Blue Bell, PA 19422, USA
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