Frequently Asked Questions (FAQ)

Why does Pinnacle 21 Community 3.0 ask me for a Pinnacle ID?  

In the past, accessing P21 resources required users to create and manage multiple accounts. With Community 3.0, we are introducing Pinnacle ID which provides a single account to access all P21 services, including our forum, webinars and other education resources. Users with Pinnacle ID will also get access to P21 web services and enjoy a new level of user experience. With Pinnacle ID and web services, your Community installation will receive automatic updates to validation engines, rules, CDISC terminologies, and NDF-RT, MED-RT and UNII dictionaries. 

 

Why can’t I register for Pinnacle ID with my personal email (I.e. gmail)?  

Unfortunately, bots would likely overtake the forum if we allowed personal emails.

 

Does Pinnacle 21 Community 3.0 support 32-bit ?

Not currently; however, we are working on this issue, so bringing a separate edition for Win32 users is a possible future solution. 

 

Is there a portable (zip) version of Pinnacle 21 Community 3.0 ?

At this time, there is not a portable version of Pinnacle 21 Community 3.0.

 

Can I control the location of the installation and documents (configs, MedDRA, etc.) ? 

The installer does not currently support custom installation path. The document path is not configurable at this time but we are investigating adding this feature in the future.

 

Can use a custom config with Pinnacle 21 Community 3.0 ? 

Yes! To use custom configurations of standards, you will need to create a subfolder called "custom" inside of the "configs" folder (alongside the engine versions). An example of this path would be: C:\Users\<username>\Documents\Pinnacle 21 Community\configs\custom\. Any custom XML files you place in here will be picked up automatically next time the application starts. 

 

When will SDTM 3.3 be available in Community?

CDISC is currently creating the SDTM 3.3 rules. After the publication of finalized rules, support will be added to Community.

 

What version of Java does P21 Community CLI support?

P21 Community CLI requires Java 8. Newer versions of Java are not supported.