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Controlled Terminology Auto Update Issues
Forums: Troubleshooting and Problems
PhilippRe: Controlled Terminology Auto Update Issues
Hi Adam,
If you are logged in with your Pinnacle ID, there should be much more CTs shown in the dropdown, including 2019-03-29 and versions older than 2017.
To make sure that your ID is in good state please navigate to Help -> Preferences -> Pinnacle ID and verify if you see any messages about your Pinnacle ID not being set up correctly.
If there are any signs of incorrect Pinnacle ID behavior, I would recommend to delete the following folder and restart the app:
C:\Users\UserName\AppData\Roaming\Pinnacle 21 Community\Local Storage
This will let you log into your Pinnacle ID again (another solution is to simply delete and reinstall the app).
If that also doesn't help and you still don't see other CTs, then your firewall probably restricted access to our servers.
We are working on a set of instructions for running Community in firewalled environments.
Thanks,
Philipp
Controlled Terminology Auto Updates
Thank you!
I did the reinstall and re-entering my Pinnacle ID allowed me to see the new CT versions. However, there does appear to be some time-out issue with the Pinnacle application and my Pinnacle ID. Under Help > Preferences > Pinnacle ID, I notice that trying to change any field or clicking the Save button results in an "Access Token has expired", which may have been the reason the versions were disappearing. I started receiving this warning again, one day after reinstalling Pinnacle. I don't know if this is being caused by our network firewall. It's hard to tell since we do get the auto-update feature for a brief period of time.
As a current workaround to the CT versions randomly disappearing (for anyone interested), I noticed the CT versions added by auto-update will be stored locally in the User's Documents/Pinnacle 21 Community/configs/data/CDISC folder when they are used to validate a dataset. We reinstalled Pinnacle and immediately used the new CT versions in validation to store them permanently.
While this does help, we hope the auto-update feature can be improved (or manually adding the CT versions can be brought back) so the process for adding new CT versions can be easier and more secure.
Thanks,
Adam
PhilippI think your Pinnacle ID…
I think your Pinnacle ID token appeared as expired in the app after you logged in with that Pinnacle ID in this forum.
This is a known Pinnacle ID processing bug, it should be resolved in the next Community update.
Sorry for that inconvenience.
Thanks,
Philipp
Hello,
I'm still having trouble understanding how Controlled Terminology updates are implemented for Pinnacle 21 Community 3.0. On initial install, we only had 5 versions of the SEND Terminology (2017-12-22 through 2018-12-21). After requesting the newest update (2019-03-29) in the forums, we did receive this new CT version and every prior version (before 2017-12-22) that we didn't have. Now (after a few weeks), it appears that the versions that were added after our initial install are gone again, except for the ones that we had ended up using during the time they were available (e.g. 2017-03-31 was added later and was used to validate a dataset, now it is the only CT version in addition to the original 5 versions in Community 3.0 that is present).
Please let me know if we are doing something wrong from our end. For the time being, it seems like there is no easy way to get the system to add the CT versions we may need that are currently unavailable.
Thanks, Adam