Troubleshooting and Problems


When things just don't seem to work

June 30, 2022


we are using Pinnacle 21 Version 3.1.2 on most of our windows servers. 
But, when users try to open the application. The application automatically pops to the latest version as attached in the screenshot.

Is there any way to turn off the Pinnacle21 Auto-update for the community version?


Read More
June 30, 2022

Question1: If we re-install (uninstall the older version and install the newer version), what will be the status of existing data which present related to P21 (older version), will it be reusable when the newer version of Pinnacle 21 is installed?

Question2: Also, if we do an auto-update to the newer pinnacle21, will it affect the existing data which present related to P21 (older version)

Read More
June 22, 2022

I was successfully running the P21 CLI from within SAS Studio.  As of this morning, I am getting an error with both sdtm and adam validation checks.    

An example log is shown below, which seems to be indicating that the config cannot be found and the path it gives for the config is not correct. I have checked the pinnace 21 folder and can confirm that the config folder (with all appropriate subfolders) is present.  However it seems to be looking in the "configs" folder, not the "config/2204.0" folder.

Read More
June 22, 2022


Could anybody help how to create CSV report with the P21C 4.0.1 ?

I do not see how I could change the report format from excel to CSV.

Thank you!



Read More
June 22, 2022

I installed Pinnacle 21 Community-4.0.1 on macOS 12, it has been loading.But it works fine on macOS 10.15--

Read More
June 3, 2022

I know similar issues were reported before, but they were supposed to be resolved. Now I am using Pinnacle21 Community 4.0.0 and trying to validate using CLI and get this error in the log:

ERROR n.pinnacle21.oce.utils.ProcessUtils - CLI.4.21::No internet connection::Internet connection is required for CLI validations

Read More
May 27, 2022

Dear Pinnacle21 team.

I am trying to run Pinnacle21 from the command line. Using a bat file with this command:

Read More
May 26, 2022

Hi Team P21,

                         We love using P21 community version and to further use it with recently introduced company level guidelines, I need to provide IQ/OQ for all the softwares we use. Is there a place that I can gather these details similar to let's say SAS:



P21 early adopter.

Read More
May 13, 2022


When we using CLI to Convert Excel to Define.xml, could you please share the parameter for ‘Define Standard' for the new features in v4.0.0?


Read More
April 27, 2022


On the same data files, I generated a report with the new P21 version 4.0.0 (validation engine FDA 2204.0) and compares this new report with a previous one generated with P21 3.1.2 (Validation 2010.1).

It appears that in the new report with P21 4.0.0, I find all the issues raised in the report generated with version 3.1.2 with the exception of messages related to SD1117 (Duplicate records).

I do not understand why this message no longer appears when I previously had this message in several SDTMs and these have not changed.

Do you have an explanation?

Read More
Subscribe to Troubleshooting and Problems

Want a demo?

Let’s Talk.

We're eager to share and ready to listen.

Cookie Policy

Pinnacle 21 uses cookies to make our site easier for you to use. By continuing to use this website, you agree to our use of cookies. For more info visit our Privacy Policy.