m Mathias
on

 

Dear Support,

I have Pinnacle 3.0.2 installed on Windows2012 server. Lately I find the validator engine and configurations take ages to load (a minimum of 15mins) with the error messages in the log. Do you have any idea?

2020-07-29 05:40:24 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json

2020-07-29 05:40:44 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json

2020-07-29 05:46:20 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json

[2020-07-29T03:46:41.674Z] [error] connect ETIMEDOUT 13.224.89.213:443

2020-07-29 05:52:09 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json

 

 

Attached Files

Forums: Troubleshooting and Problems

r Robert
on September 9, 2020

Matthias,

This is a case where network configuration prevents the machine running Community from reaching the S3 address.

Is it possible to add the Community to your network security whitelist, so that any traffic from Community is allowed to pass through to its destination?

-Rob

Want a demo?

Let’s Talk.

We're eager to share and ready to listen.

Cookie Policy

Pinnacle 21 uses cookies to make our site easier for you to use. By continuing to use this website, you agree to our use of cookies. For more info visit our Privacy Policy.