a Aftab
on

 

Hi Support,

Developers using Pinnacle Version: 2.2.0 are seeing the below error(also attached the snapshot) and displays a dialog box with the warning "Unsupported OS used".

Problems with your Validator installation detected which may cause inaccurate validation results

Could you please point to a solution to fix this.

 

OS Version: Windows Server 2012 R2 Standard

 

Regards,Problems with your Validatorinstallation

Forums: Troubleshooting and Problems

Philipp
on December 5, 2019

Hi Aftab,

Running validations from a Windows Server is possible, however, it was not the intention of the Community application and we do not guarantee the results of such validation. Community 3.0.2 is designed to be installed on each users’ individual machine and works best when installed in this way.

As you’ve seen, validations from a Windows server will be successful but will produce an Unsupported OS warning. Note that this does not necessarily mean there was anything wrong with the validation or the results produced, only that we don't recommend using such a validation for submission to regulatory bodies. 

We are working on bringing full support for server-based multi-user installations. It will be part of next major Community update.

Thanks,

Philipp

a Aftab
on December 5, 2019

Hi Philipp,

Does your explanation apply to Pinnacle Version: 2.2.0 as well?

Sergiy
on December 5, 2019

Hi Aftab, 

Community 2.2.0 does not have this diagnostics functionality and does not produce this report.

Kind Regards, 

Sergiy

 

a Aftab
on December 5, 2019

Hi Philip,

But the snapshot provided is of version 2.2.0. Does that mean it will produce an Unsupported OS warning.

And the developers are getting the error when they use that.

Philipp
on December 5, 2019

Hi Aftab,

The screenshot that you've attached is certainly from Community 3.0. Older versions didn't have 1903.1 engine and didn't fire OS checks.

Community versions 3.0.0 - 3.0.2 will show these OS checks on Windows Server, which is intended behavior, as mentioned earlier.

Thanks,

Philipp

j Juilet
on November 15, 2022

I am curious to know what solution is available to solve the Unsupported OS used due to the validator installation.  I see the post suggesting their will be a fix, but was not able to find the fix.  Any guidance is welcome.

Matt
on November 17, 2022

Hello Juilet,

 

What OS are you currently running where the validation report shows the unsupported OS?

 

Thanks,

Matt

j Juilet
on November 28, 2022

Matt,

 

OS:

windows: Windows server 2008 R2 enterprise

System: 64-bit operating  system

*Note- the system previously was able to handle P21 Community version 2.2.0, 

 

Thanks!

 

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