j Jennifer
on

 

I had already used Pinnacle 3.0 for a specific study.  When I regenerated XPT files and ran it today I got 0 messages and it showed 0 records in all datasets.  I confirmed the XPT files (a colleague was able to run on older version of Pinnacle without issue).  I rebooted Machine, I uninstalled and reinstalled Pinnacle.  Any suggestions?

Attached Files

Forums: Troubleshooting and Problems

Philipp
on June 26, 2019

Hi Jennifer,

Sometimes such issues might happen when an invalid config is used for validation. Did you change any application files or configs after Community installation?

It could also be easier to troubleshoot the problem if you could send us the latest log file captured after this issue happened. Log files can be located using Help - Show log file.

Thanks,

Philipp

 

 

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