Troubleshooting and Problems

Dear Pinnacle21 Team,

I'm using the pinnacle21 community 3.1.0 in order to generate the validator report. 
Last month, I worked with the IT team to fix the issue: "No internet connection"
Unfortunately, the Cloudfront IP address list that you provided is not helping much since it's very vast and our Security team won't allow them all on the firewall.

Hello,

There was an out of cycle SDTM controlled terminology released on 6-Nov-2020 to correct an issue with VSTEST.  When will this version be added to P21 community?

Thanks,

Dear,

I installed WHODrug per instructions provided in the Pinnacle 21 online documentation. The WHODrug version.txt file states the version as

WHODRUG GLOBAL SDG September 1, 2020                        GLOBALSDGSep20     

The version name assigned by Pinnacle 21 is GLOBALB3Sep20. When I select it using the GUI everything runs as expected. When I use the command line interface and submit --whodrug.version=GLOBALB3Sep20 I get this error

Cannot find metadata version=GLOBALB3Sep20 in folder=/WHODRUG

Followed steps to install MedDra. Installation was confirmed.  However the MedDra drop down box still states 'install'. Cannot select a version. Closed/opened P21 and reinstalled MedDra with same issue.  thanks

When a user opens Pinnacle 21 Community 3.1.0 for the first time and is asked to choose a file path to Configs and Terminology, does each user need to have a unique folder like c:\users\%username%\Documents\Pinnacle 21 Community\Configs or can multiple users use the same config folder w/o causing issue to other users? 

Hello,

We are having issues with the validator report.  In the old version 3.0.2, under the tab 'Dataset Summary' we used to get columns 'Rejects', 'Errors', Warnings' and 'Notices'.  However, in the latest version 3.1.0, we only get column 'Rejects' and all other columns are no longer shown.  Please see attached screen shot for your reference.

Kindly advise.

Thank you,

Rashi

Hello,

I am running 3.0.2 of P21 Community on Windows 10. The validator screen spins indefinitely with a message stating "Validation has started".

Hi Pinnacle Team,

We are using pinnacle community version for datasets validation.

Dear Support,

I have Pinnacle 3.0.2 installed on Windows2012 server. Lately I find the validator engine and configurations take ages to load (a minimum of 15mins) with the error messages in the log. Do you have any idea?

2020-07-29 05:40:24 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json

2020-07-29 05:40:44 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json