m Mathias


Dear Support,

Pinnacle 3.1.0 stopped working with the error message "Installation qualification check Expiration date check failed". We have an offline environment. With earlier Pinnacle versions (3.0.2), a reinstallation would work. However with 3.1.0, reinstallation does not. Even installing on another machine gave the same error message. Any suggestions would be much appreciated.

Best regards,


Forums: General Discussion

on May 11, 2021

Hello Mathias,

Sorry for the late response! For any further technical issues with the Community app, please use the Troubleshooting section of our forum:


This message appeared because your Community app has been disconnected from our servers and not updated for half a year.
We recommend resolving connection issues to avoid similar expiration issues in the future and to ensure that you receive all the latest updates.

Community 3.1.0 reaches a range of dynamic AWS S3 IP addresses that cannot be summarized in a short list.
We are working on consolidation of the app traffic to use just several static IP addresses for easier whitelisting. It will be included in one of our next updates.

To resolve firewall issues in the current version 3.1.0, we recommend whitelisting inbound/outbound TCP protocol traffic in port 443 for Community executable files.

Default paths for these files in system-wide installed Community are:

  • Main Community 3.1.0 Application file
    C:\Program Files (x86)\Pinnacle 21 Community\Pinnacle 21 Community.exe
  • Java executable file (for 64-bit systems)
    C:\Program Files (x86)\Pinnacle 21 Community\resources\app.asar.unpacked\components\java64\bin\java.exe
  • Java executable file (for 32-bit systems)
    C:\Program Files (x86)\Pinnacle 21 Community\resources\app.asar.unpacked\components\java32\bin\java.exe
  • Default paths for per-user installation are all similar, but instead of "Program Files" they are inside
    C:\Users\%USERPROFILE%\AppData\Local\Programs\Pinnacle 21 Community\

If this solution doesn't help, we are planning to release a new Community update soon.
After you install this update, the offline expiration date will be pushed for another 6 months.

Please let us know if there are further issues.



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