Troubleshooting and Problems

Description

When things just don't seem to work

January 13, 2022

I am wanting to use my CLI SAS programs in SAS Studio, which I had working successfully on my desktop SAS 9.4.  I am getting the error: "ERROR n.bootstrap.api.iq.filters.OSFilter - Operating system Linux is not allowed".

I am on Microsoft Windows, however my understanding is that SAS Studio (SAS analytics pro running through SAS Viya) is a Linux based software, even when being used on Windows.

I'd love to hear from anyone as to how I can adjust my program to run the x cmd through Windows.  Here's my code:

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December 13, 2021

Hi - Will you be posting an updated Pinnacle version to address the log4j vulnerability CVE-2021-44228?

Thanks,
Rob

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December 3, 2021

Hello,

We would like to have one central storage location of the configs & terminology files, I understand that this can be modified under help > preferences > resources or chosen when first opening the P21 UI. 

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October 17, 2021

Error: Object has been destroyed in pinnacle 21.

I have installed in macOS m1 mac somehow I am not able to use the validator component.

Can someone help?

 

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October 8, 2021

Hi,

 

I have produced a define.xml and I am trying to pass it through Pinnacle 21 to validate it, but it fails. Note, the define.xml code was not produced using the pinnacle 21 process and is created using an external process.

Error code: 56 message: Failed core process.

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September 2, 2021

Hi, this is MinJi,

 

Using pinnacle 21 community CLI, software version in validation report generated from CLI is 1.0.4.

However, real pinnacle21 community software version is 3.1.2.

How to fix version derived from CLI? (1.0.4->3.1.2)

Please refer to the below CLI:

 

Java -jar " p21-client-1.0.4.jar"

--engine.version="FDA 2010.1"

--standard="SDTM"

--standard.version="3.2"

--source.sdtm=" "

--cdisc.ct.sdtm.version="2020-06-26"

--report="\.xlsx"

 

 

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August 27, 2021

Hi,

We are getting some sporadic performance issue with Pinnacle 21 Community v3.1.x. See detail below

  • We are able to launch the application but as soon as we choose the .xpt and press submit the validation does not start.
  • This issue gets resolved by itself after multiple re-launch.

Is this something related to Firewall or known issue?

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August 18, 2021

Hi,

in my define specs I fill the code list for LBETST and LBETSTCD but when I use the validator tool I get the issues. Any suggestions on what to do to remove these findings?

Value for LBTEST not found in (Laboratory Test Code) user-defined codelist

Value for LBTESTCD not found in (Laboratory Test Name) user-defined codelist

 

Thanks

 

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July 19, 2021

For security issue, I cannot access to AWS(Amazon Cloud Service) from my company network. I still need to use VPN when I work from home, so I can't use the official download link. Isn't there any other way to download the install file? 

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July 16, 2021

When opening Pinnacle 21 Community 3.1.2, I'm prompted to Log-In with my Pinnacle ID. But when submitting my credentials, the request times out and shows "Unable to establish an internet connection."

Any ways around this?

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