Troubleshooting and Problems

Hi!,

Could anybody help how to create CSV report with the P21C 4.0.1 ?

I do not see how I could change the report format from excel to CSV.

Thank you!

I installed Pinnacle 21 Community-4.0.1 on macOS 12, it has been loading.But it works fine on macOS 10.15

I know similar issues were reported before, but they were supposed to be resolved. Now I am using Pinnacle21 Community 4.0.0 and trying to validate using CLI and get this error in the log:

ERROR n.pinnacle21.oce.utils.ProcessUtils - CLI.4.21::No internet connection::Internet connection is required for CLI validations

Dear Pinnacle21 team.

I am trying to run Pinnacle21 from the command line. Using a bat file with this command:

Hi Team P21,

                         We love using P21 community version and to further use it with recently introduced company level guidelines, I need to provide IQ/OQ for all the softwares we use. Is there a place that I can gather these details similar to let's say SAS: https://support.sas.com/documentation/installcenter/en/ikinstqualtoolug/66614/PDF/default/qualification_tools_guide.pdf

Regards,

P21 early adopter.

Hi,

When we using CLI to Convert Excel to Define.xml, could you please share the parameter for ‘Define Standard' for the new features in v4.0.0?

Hi, 

On the same data files, I generated a report with the new P21 version 4.0.0 (validation engine FDA 2204.0) and compares this new report with a previous one generated with P21 3.1.2 (Validation 2010.1).

It appears that in the new report with P21 4.0.0, I find all the issues raised in the report generated with version 3.1.2 with the exception of messages related to SD1117 (Duplicate records).

I do not understand why this message no longer appears when I previously had this message in several SDTMs and these have not changed.

Do you have an explanation?

Hi, 

I've just installed the 4.0 version of Pinnacle Community and I have a problem with the validation part of the software...

After the execution the report underline that MedDRA and SNOMED are not configured

ProblemDetailsLink

Whenever I try to run the pinnacle cli, I am getting "No internet connection. Internet connection is required for CLI validation." even though I have an internet connection. It was working fine few days back and no changes have been made to the firewall as well.

Not sure how to solve this issue.

Hi, I'm new of Pinnacle 21 and I've a problem : when I launch the program for validation everything seems going well but in the report appears

No internet connection

Reconnect to get the latest updates, configs, and notifications.

Why? my PC is regularly connected to LAN ...

could you please help me?

Many thanks

fabio